“The wait”: Healthcare’s big miss

15,304 BEST Waiting Room Clinic IMAGES, STOCK PHOTOS & VECTORS | Adobe Stock

If you’ve ever sought medical attention, there’s nearly a 100% chance you also had to wait. There’s also nearly 100% chance you felt that wait was too long, unsatisfying and you had a poor experience. The waiting experience might be one of the most dreaded parts of healthcare. Granted it depends on the context, the […]

What can go wrong will… Unless you identify potential failures first

Using pre-mortems to make better decisions. Have you ever imagined a project or initiative failing? This is a difficult thing for most of us to do. Rather, we prefer to think about how projects or initiatives will succeed and so we should. Optimism is good! However, what if by imaging failure, or suboptimal outcomes, you […]