Stress Fracture: What the massive Rogers network collapse can teach us about stress testing in complex systems
Last week, most of Canada was rocked by a massive cellular and internet outage affecting millions of Rogers Telecommunications customers from coast to coast. More than just a mere nuisance, the network collapse affected many essential services, from credit card and e-banking to 911 emergency services. Reports of people being unable to reach ambulance support […]
“The wait”: Healthcare’s big miss
If you’ve ever sought medical attention, there’s nearly a 100% chance you also had to wait. There’s also nearly 100% chance you felt that wait was too long, unsatisfying and you had a poor experience. The waiting experience might be one of the most dreaded parts of healthcare. Granted it depends on the context, the […]
What can go wrong will… Unless you identify potential failures first
Using pre-mortems to make better decisions. Have you ever imagined a project or initiative failing? This is a difficult thing for most of us to do. Rather, we prefer to think about how projects or initiatives will succeed and so we should. Optimism is good! However, what if by imaging failure, or suboptimal outcomes, you […]
